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Gain actionable insight into turnaround times, staff productivity, and overdue tickets at a glance with customizable charts and dashboards.
Improve efficiency with a library of standard solutions that allow technicians to respond to tickets with one click, eliminating the drudgery of answering the same questions multiple times.
Improve consistency and control with workflow automation that guides Help Desk technicians through your preferred processes, automating emails and other backend actions.
Minimize interruptions with a 24/7, self-service portal that allows employees to report issues or request services online. A dynamic knowledge base, complete with full text search, provides answers to common issues.